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If an exchange is not requested, a store credit will be issued. Please allow up to FOUR (4) business days for payment to process and the balance of the refund to reflect in your account once a refund has been issued.įor all returns postmarked between 5-10 days of DELIVERY, an exchange may be made for an item currently in stock at Monkee’s of Ridgeland. The five day window begins on the day the package is delivered, Refunds will be made to the card used in the original transaction within twenty-four hours of receipt of a return. In order to be eligible for a refund, a return must be postmarked within FIVE (5) days of DELIVERY of the order. All returned items must have been purchased from Monkee's of Ridgeland. Handbags, sunglasses, jewelry, lingerie, accessories, special orders, trunk show items, and DISCOUNTED or SALE items are FINAL SALE and cannot be exchanged or returned for a store credit.
Returned items must be unworn with price tags intact. A store credit or exchange will be given for returned items within ten (10) days of purchase.
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In exchange for the free itmes you agree to take photos are share feedback so that we can imrove our qaulity and designs.Clothing & shoes may be returned for a refund within five (5) business days of purchase with a sales receipt. In the interests of fraud prevention, your refund will be issued by the same method that you paid within 28 days of receipt of the return.Īll items sent under this service are free of charge to the customer as part of our Fashion Testing Service. These items are none exchangeable and we are unable to refund shipping charges if you are unhappy with the prodcust provided. The cost of returning the item is your responsibility and the postage would only be refunded if the item was faulty and only if we are notified within 14 days of receipt. We cannot be held responsible for returns that are lost in transit.Please mark the item as the cost paid and not more for insurance as this may incur customs charges for us which we will deduct form the refund.Please mark the item as a ‘Returning’ item and not as merchandise.For your own protection, we recommend that you return the item or items via a tracked delivery. The item is your responsibility until it reaches us.
#V neck flutter sleeve top how to#
We will then advise on how to proceed with the return. To arrange a refund, or if the item you received is faulty or not what you originally ordered, please email quoting your name and address, details of the product, the reason for return and whether you require a refund or replacement. We recommend arranging a tracked courier for a safe and speedy return. Sadly we cannot take responsibility if your return gets lost on its way back or for any import duties and taxes incurred. You will be refunded in your original form of payment.We are unable to refund any sale items but we will do our best to accommodate size swaps.We are unable to accept returned swimwear, unless the item is faulty.Items must be free from makeup and perfume, so please be mindful of this when trying them on.Items must be unused with tags still attached.Items must be returned within 14 days of shipment received.We are happy to refund any order if your return meets the below conditions: We hope that you are pleased with your item, but, if you are not, we are happy to exchange it or refund it for you.
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If after you place the order you change your mind you have 12 hours to cancel to receive a full refund including the delivery charge. You can check the shipping status of your package.
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Once your order has been shipped, you will receive an email with a tracking code for your package. We offer free delivery in the UK on orders over £75 & EU/US orders over £100 or local pickup from our office in Wadhurst, East Sussex.ĭestination Value of the order Shipping cost The shipping costs depend on the order value and the delivery method chosen. Shipping costs include the cost of shipping & packaging. If you have any questions about sizzing please get in touch before ordering. Before ordering please ensure you have checked the sizing charts as we make your item to order. As a small independent designer handling Returns & Shipping can be very challenging but we will do our best to accomodate you. We sell worldwide though this website but are unable to cover the cost of returns, this would need to be covered by the customer. We are based in the UK so international orders will take longer depending on the final destination. We hold smaller items in stock so these may arrive a little bit quicker. We try and given accurate time scale on each item but please also allow for holidays and weekends. Because each item is made to order the process from making to delivering can take 7-10 working days from the order and then shipping can be anything from 5 – 15 days depending on the item and where it is going.
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